Browse the Frequently Asked Questions by using search below
Choose a product from the list below to find the manual
What sorts of things aren’t covered under warranty?
The 5 year parts and labour warranty does not cover faults which have been caused due to the product being installed incorrectly or not in accordance with the Installation Manual. The warranty also does not cover the use of consumable items such as batteries or general maintenance such as filter cleaning.
I know a plumber; can he install my Air Conditioner?
Government requirements specify that only people appropriately licenced can install Air Conditioning systems. Plumbers can get a certificate 2 licence (provided they have had the appropriate training) which allows them to install split system air conditioners up to 18kW.
Does an Air Conditioner ever need re-gassing?
If an air conditioning is installed correctly then it should never need to be regassed. There is no such thing as stale gas or expired gas, the only reason for regassing will be if there is a leak in the system and this should be checked by a qualified Air Conditioning technician.
What is the best location to install the outdoor unit from my Split System?
It is advised to install the outdoor unit in a safe, dry and well-ventilated area. Make sure you meet any local council rules and/or regulations. Keep in mind the location of your bedrooms and of course your neighbours. If you have any questions, consult the installation manual and it will give you a guide as to where to place the outdoor unit.
Can I leave doors and windows open while operating the unit?
The best way to operate your air conditioner is to make sure all external doors and windows are closed. This ensures that the conditioned air stays inside the desired area to maintain the temperature in your room that suits you.
I know an electrician; can he install my Air Conditioner?
Government requirements specify that only people appropriately licenced can install Air Conditioning systems. Electricians can get a certificate 2 licence (provided they have had the appropriate training) which allows them to install split system air conditioners up to 18kW.
If I move house can I take my split system with me?
It is possible to take a split system with you to a new home. However the removal of the system must be done by a qualified Refrigeration and Air-conditioning Technician and must be done in accordance with the installation manual of the air conditioner. The warranty is only valid for the first place the air conditioner is installed, so please take this into consideration if you want to move your air conditioner.
I live near the coast and am worried about the coil rusting?
As we all know, Australian's love to live near the water. This is why Fujitsu have coated all of their Outdoor Unit coils with Blue-Fin Treatment, which will minimise corrosion to the coil from rain and sea spray. Please consult the technical literature that comes with the air conditioner to help you correctly maintain air conditioner.
What happens if the unit is too small for the room?
If a unit is too small for the room, the unit will be required to operate harder to achieve and maintain the desired temperature, which may cause extra wear and tear on its components and increase running costs. Please use the economatch on this kiosk to help you choose the right air conditioner for you.
How durable is the outdoor unit to sun/wind/rain?
Fujitsu's Outdoor Units are designed to live outside your home, as long as they have been installed and secured correctly these units can withstand day to day wind, rain and sun.
Review your warranty details here.
Click here to see our latest promotions
Got a question about your air conditioner? Looking for your product manual?