Browse the Frequently Asked Questions by using search below
Choose a product from the list below to find the manual
My remote is not working, what can I do?
My unit is not cooling, what should I do?
Every air conditioner should have filters installed and these filters need to be washed to maintain optimum performance. Depending on the usage the recommended time frame that is recommended between cleaning your filters will vary. If you use your air conditioner daily, your filter should be cleaned at least once a month, for those that use it less often, every three months should be sufficient. Please note that the cleaner the filter, the better the performance.
Filters are installed within the unit for wall mounted, floor console, and cassette type units. For duct type units, the filter would be installed in a return air grille located somewhere on the ceiling. Most filters can be cleaned by washing them in warm water and should only be reinstalled after they have fully dried. If you need further information, please contact us at [email protected]
My unit is not heating, what should I do?
If this does not resolve the issue and the system is within the warranty period, please visit https://www.fujitsugeneral.com.au/fujitsu-service. If you live in Melbourne, Sydney, Brisbane, Adelaide, Perth or Townsville, Fujitsu General has a dedicated field team that can help with your warranty needs. They can be contacted on 1300 658 840. If you are outside of these areas or want to discuss your problem, please call 1300 364 484.
If the unit is out of the warranty period, you can choose to use your own preferred license technician to diagnose and repair the air conditioner.
Do you have a Wi-Fi option for older units?
How does an air conditioner work?
What is auto mode?
Why does it take time for my air conditioner to produce hot air?
What type of refrigerant does my air conditioner use?
What is the difference between a split system and a floor or ceiling console?
How many indoor units do I need for a multi system?
Review your warranty details here.
Click here to see our latest promotions
Got a question about your air conditioner? Looking for your product manual?