Discover an organisation united by values and an amazing culture enabling you to experience rewarding opportunities, diverse experiences, and fantastic people to work with while developing and expanding your career.

Here is why we need you...

We are seeking a talented, driven and proactive Customer Support Representative to join our Fujitsu Assist team in our Head office on a permanent part-time basis, Monday to Friday from 10:00am - 2:00pm. 

Here's what you'll do... 

The Fujitsu Assist team handles inbound customer enquiries relating to product, service, sales, marketing and any technical related issues. Reporting to the Fujitsu Assist Team Leader your key responsibilities include, but are not limited to: 

• Process all spare parts orders efficiently
• Process warranty parts and warranty labour claims
• Process all tickets/email enquiries efficiently
• Efficient and accurate data entry
• Field a range of different enquiries from callers and emails and supply with the requested information in a timely, professional customer-focused manner
• Forwarding callers to the appropriate extension and/or department
• Ensure customer complaint resolution is undertaken in a timely manner
• Validate promotional claims
• Switchboard operations

Here's what you'll be…

• Portray a high level communication and customer service skills
• Have excellent time management capabilities
• Great attention to detail and organisational skills
• Demonstrated 1-3 years’ experience in a similar role within a call centre environment would be highly regarded.

Rewards, and Benefits

Our benefits are designed to support the wide range of goals, needs and lifestyles of our employees, as well as the people that matter the most in their lives.

On offer for the successful candidate along with a host of other employee benefits is:

• Fantastic employee benefits program
• Competitive base salary
• Provision of tools of trade
• Full training and support to ensure ongoing success
• Flexible working options
• Parental and family care benefits

Application Instructions:

If you’re curious, brave, and ready to leap into a career like no other, we’re ready to open our doors to you. Apply now.

Fujitsu General actively seeks to include and value the unique talents, perspectives, experiences, and contributions of all people. We encourage applications from people of all ages, nationalities, abilities, religions, genders, sexualities, and cultural identities.         

If this isn’t the right role for you, we’d also love for you to be part of our talent pool so you can be the first in line to be considered when a new opportunity comes up.