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What happens if piping is less than the minimum recommended length (3 metres/5 metres)?
If the product is installed with less pipework than the minimum requirement specified by Fujitsu General engineers, noise and/or vibration issues may occur and also the system may not perform as well as it is designed to. Fujitsu General will not cover warranty claims for issues caused by units not being installed in accordance with their manuals.
Does the outdoor unit need to be installed on a concrete slab or on brackets?
The outdoor unit of your split system does not have to be installed on a concrete slab or brackets. However, having the outdoor installed directly on the ground may cause excessive vibration and/or noise without the use of a vibration eliminator. There are many different options for installing your outdoor unit. You should discuss your requirements with your installer to find the most suitable arrangement for your home.
Can I reuse the piping which is already installed for my old air conditioner?
It is not recommended to reuse the same piping and cable for new units as different systems have different piping and electrical requirements.
Can I reuse the ducting which is already installed for my old ducted air conditioner?
Ducting is sized and placed according to the house layout and the desired air distribution. As long as the ductwork meets the requirements of both the unit and the air conditioned space then it is fine to keep the old ducting if it is in good condition. This would need to be confirmed with your air conditioning installer for your particular requirements.
How do I choose the best place to install a wall mounted air conditioner?
What maintenance is required from me for my new air conditioner?
At a minimum, you need to clean and maintain the air filters for the indoor unit of your air conditioner as any build-up of dust or dirt will restrict airflow. Please ask your installer to give you a demonstration on how to take care of your air conditioner.
How do I choose the best place to install a cassette air conditioner?
Cassettes should be installed in the centre of the room where the air will be able to circulate evenly in all 4 directions. It is not recommended to install cassettes in corners or close to walls unless this has been considered in the design.
Can I put a cover over the front of my outdoor unit to make it less visible?
The outdoor unit of your air conditioning system needs to have adequate clearance around it to ensure it operates correctly. If you would like to conceal your outdoor unit, talk to your installer to see if a louver can be used for your installation.
What sorts of things are covered under warranty?
Fujitsu's 5 year domestic warranty covers damage, faults or malfunctions of Fujitsu air conditioners installed in homes around Australia provided the air conditioner has been installed in accordance with the installation manual and the warranty card. The warranty does not cover any issues which are caused by improper installation of the product.
Why do installers need to be licenced?
As with most professions, you need to be trained to do the job properly, this is why it is the law that all air conditioning installers who handle refrigerant have the correct licence to do these jobs. By ensuring the installer you choose is properly licensed you can rest assured that they have met the licensing requirements of the Australian Refrigeration Council.
Review your warranty details here.
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