explains how we collect, hold, use, and disclose your personal information in the course of our business.
You are not required to provide your personal information to us, however, if you don’t we may not be able to interact with you or it may limit our ability to engage with you and provide you access to our services.
Collection of your personal information
The personal information we may collect will depend on the service requested by you. Generally, the kinds of personal information that we collect include:
- contact and identification details (e.g. name, addresses, email address, and phone number);
- gender and date of birth;
- financial information (e.g. payment method, payment credit card details); and other information relevant in the circumstances.
We collect personal information in various ways including when you:
- visit our website(s) (or any application managed by us);
- interact with our advertisements;
- communicate with our sales staff via telephone or email;
- register to receive marketing communications;
- interact or follow our social media pages or profiles;
- enter into a competition or promotion;
- participate in a survey or other market research activities;
- request information from us or submit any feedback or query;
- submit job applications or other forms;
- become a Fujitsu distribution partner; and
- otherwise provide us with personal information in person or via telephone, email, fax, post or other means.
We will also collect your personal information in order to process and communicate with you about your orders and return requests.
In most cases, we collect personal information directly from you. There may be some occasions when we collect your personal information from other sources such as from our distribution partners. Generally, we will only collect your personal information from other sources if it is unreasonable or impracticable to collect your personal information from you, or if those sources are authorised to do so.
Use of your personal information
We use your personal information for the purposes for which it is provided to us, other related purposes, and as permitted or required by law. Generally, we will collect, use, and hold your personal information for the purposes of:
- confirming your identity;
- facilitating payment for our services;
- processing your order and return requests;
- communicating with you;
- monitoring, auditing, and evaluating our products and services;
- providing you with marketing information as permitted by law about other products or services that we believe will be of interest to you or to which you have consented;
- facilitating our internal business operations;
- complying with any legal or regulatory requirements;
- dealing with any complaints or enquiries;
- dealing with warranty and maintenance issues or enquiries;
- assessing your employment application;
- assessing your application to become a Fujitsu distribution partner;
- informing you of future activities or events and to facilitate improvements to the services provided to you;
- identifying users to prepare customised web pages; and
- any other purposes where consent has been provided.
Disclosure of personal information
We disclose your personal information for the same purposes for which we collect it or as otherwise permitted by law. This may include disclosing your personal information to:
- our related entities to facilitate our and their internal business processes;
- third party service providers, who assist us in operating our business (including professional advisors, financial advisors and dealers, and technology service providers);
- third party service providers and our related companies for the purpose of providing warranty, and maintenance services;
- our contractors and suppliers, including IT contractors and database designers;
- our distribution partners;
- any other third parties engaged to perform functions or activities on our behalf, including direct marketing;
- third parties in the course of the transfer of the assets and operations of our business; and
- any other third parties engaged to perform administrative or other services.
We may disclose your personal information to our related entities in Japan and New Zealand. We may also use service providers who are based in the United States, and potentially other locations. By using the Services, you consent to the transfer of information to such jurisdictions which may have data protection rules that are different from those in Australia. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your Personal Information.
In the event you no longer wish to receive marketing communications, you can opt-out by contacting us via the contact details set out below or through any opt-out mechanism contained in a marketing communication to you. Requests to unsubscribe from marketing communications will be honoured within the timeframes required by law. Please note that if you opt-out you will still receive email communications about your order and return requests.
It is not our general practice to collect sensitive information (as defined under the Privacy Act) unless you have consented or the collection is required under law or for purpose of defending or taking legal action.
Quality and Security
We may store personal information on internal computer databases, local hard drives and/or in hard copy at our offices, and we employ reasonable commercial physical and electronic security measures to protect any records that we hold which contain your
personal information. We may also engage third party service providers to assist in storing and processing certain types of personal information for us.
We take reasonable steps to ensure the security and accuracy of personal information we hold, and to protect your personal information from misuse and loss, unauthorised access, interference, modification, or disclosure, in accordance with the requirements of the Privacy Act.
In Australia, where there has been unauthorised access to, or unauthorised disclosure of personal data which is likely to result in serious harm to individuals, we will notify the Office of the Australian Information Commissioner (OAIC), and affected individuals, as required by law.
While we take reasonable steps to protect your personal information, when you supply information over the internet you understand that we cannot provide a guarantee that your personal information will not be accessed by unauthorized third parties.
A cookie is a piece of information that our web server may send to your machine when you visit one of our websites. The Cookie is stored on your machine but does not identify you.
A Cookie helps us to recognise you when you re-visit our websites and to co-ordinate your access to different pages on the websites. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored.
Links to other sites
We may provide links to other websites on our websites. If you use these links, you will leave our website and we are not responsible for any of these websites, or their usage of your personal information. We recommend that you check the privacy policies on those websites.
Access and Correction
You also have a right to access and seek correction of the personal information we hold about you. You can do so by contacting us as specified below. You may need to provide proof of identity before we can grant access or make a requested change.
If we agree with your request, we will make any changes requested. If we don’t agree to make changes, we will provide you with the reasons for our decision.
Concerns or Complaints
Fujitsu General Australia
1 Telopea Place, Eastern Creek NSW 2766
We will investigate your concerns and will respond to you in writing as soon as possible (usually within 14 working days). If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.
Further information about your privacy rights can be found at the website of the Office of the Australian Information Commissioner (http://www.oaic.gov.au).
Last Updated: 16 June 2021