FAQs: Product

My unit is not cooling, what should I do?

Every air conditioner should have filters installed and these filters need to be washed to maintain optimum performance. Depending on the usage the recommended time frame between cleaning your filters will vary. If you use your air conditioner daily, your filter should be cleaned at least once a month, and for those that use it less often, every three months should be sufficient. Please note that the cleaner the filter, the better the performance.

Filters are installed within the unit for wall mounted, floor console, and cassette type units. For duct type units, the filter would be installed in a return air grille located somewhere on the ceiling. Most filters can be cleaned by washing them in warm water and should only be reinstalled after they have fully dried. If you need further information, please contact us at [email protected].

If this does not resolve the issue and the system is within the warranty period, please visit Fujitsu Service. If you live in Melbourne, Sydney, Brisbane, Adelaide, Perth, or Townsville, Fujitsu General has a dedicated field team that can help with your warranty needs. They can be contacted on 1300 364 484 . If you are outside of these areas or want to discuss your problem, please call 1300 364 484 .

Search FAQs

submit a service request

Submit a support request

Lodge a support ticket and a Fujitsu General Assist team member will get back to you as soon as possible.

icon-mail-white Lodge a Ticket icon-phone-white Book a service call