As technology improves, the Minimum Energy Performance Standards or MEPS levels are increased as well. In April 2011, these levels were increased and the star rating scales were modified to allow highly efficient models to accurately display their high star ratings.  For more information, please talk to your sales person to make sure you get the most efficient model to suit your requirements.

Minimum Energy Performance Standards, or MEPS, is a government regulation that requires all Air conditioners imported into Australia meet a minimum level of energy efficiency.

Energy Efficiency Ratio (EER) for cooling, and Co-efficient of Performance (COP) for heating, are ratios calculated using the input power usage and output capacity of an air conditioner. The higher the EER and COP's are, the more efficient the air conditioner is.

Horse Power is a power rating for the compressor. This does not take into account the actual cooling and heating performance of the system. Kilowatts (kW) are a rating for the cooling/heating output of the entire air conditioner working together and not just the compressor.

There is no need to register the standard 5 year warranty. Please keep your proof of purchase handy with the filled out warranty card. If you require a warranty service within the 5 years warranty, this will be required for viewing to the warranty agent attending to your unit. Please don’t hesitate to contact Fujitsu General Assist on 1300 364 484 or email [email protected] if you require any further information or have any further queries.

Unfortunately, there is no way to restore the original colour of the air conditioning unit. The cover may discolour over time due to environmental factors.  Direct sunlight, excessive smoke, or cooking oils can be a factor in changing the colour of the casing. If you are able to provide the model of the indoor unit, we will happily send you a quote for a replacement cover.

Unfortunately, Fujitsu does not supply filter material. The filter material can be purchased online, through one of our specialist dealers or at a refrigeration wholesaler.

It is best for you to have a Fujitsu Authorised Partner come to your home and quote you with the correct product to suit your environment.

Please visit fujitsugeneral.com.au and go to "Find a Stockist" in the top menu. Once you enter your postcode or suburb and the type of product you are looking for,  you will see a list of the nearest Fujitsu Authorised Partners where you can select ‘Request a Quote’. You will also see the retailers in your area that sell Fujitsu air conditioning products based on your selections.

Fujitsu General, like all companies, must limit its liability for external sources causing failures in our products, this includes installation issues, pests/vermin, power supply fluctuations, corrosion, etc. We do try to minimise the risk of vermin intrusion with the design of the unit, please understand that by its very nature being an air handling device, all brands of air conditioners must have drainage holes to allow condensation to discharge from the product, and ventilation holes for operation and component cooling. 

All of our air conditioners go through vigorous testing procedures and comply with all relevant Australian Standards, as such Fujitsu General believes our units are well tested, durable, fit for purpose, and not defective. The product is durable in its design allowing the equipment to stand up to reasonably varied Australian weather/climatic extremities. Fujitsu General cannot control the environment in which the air conditioner is to be installed and depending on the local environmental factors, the installation may require additional protection or maintenance routine to ensure the air conditioner is not affected by external influences.

In relation to the life expectancy of an air conditioner, it is difficult for us to provide product specific information as there are many factors that may impact the length of time a unit will operate as intended. Unlike the vast majority of other consumer products, air conditioners require that the equipment is selected, applied, and installed correctly to ensure correct operation and ongoing performance. 

Generally, there are external influences that may affect the life span of any air conditioning equipment, with a number of variables it is difficult to predict and quantify, these influences which include but are not limited to: 

• Dust

• Dirt

• Salt

• Weather extremes

• Power supply reliability

• Quality of installation/workmanship/equipment application at the time of installation.

• Maintenance levels and frequency

• Level of workmanship when the product is serviced.

• Operation patterns of the unit i.e. turning on / off, cycling on / off, defrost cycles, mode changes, etc. (also impacted by the selection, physical installation space, and atmosphere conditions)