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Do I need to register my 5 year warranty for my air conditioner?
The front panel of my AC has turned yellow, is there a way to restore it?
My ducted filter needs replacing, can I purchase it from Fujitsu?
How do I get a quote for an air conditioner?
It is best for you to have a Fujitsu Authorised Partner come to your home and quote you with the correct product to suit your environment.
Please visit fujitsugeneral.com.au and go to "Find a Stockist" in the top menu. Once you enter your postcode or suburb and the type of product you are looking for, you will see a list of the nearest Fujitsu Authorised Partners where you can select ‘Request a Quote’. You will also see the retailers in your area that sell Fujitsu air conditioning products based on your selections.
Is pest and vermin damage covered by warranty?
Fujitsu General, like all companies, must limit its liability for external sources causing failures in our products, this includes installation issues, pests/vermin, power supply fluctuations, corrosion, etc. We do try to minimise the risk of vermin intrusion with the design of the unit, please understand that by its very nature being an air handling device, all brands of air conditioners must have drainage holes to allow condensation to discharge from the product, and ventilation holes for operation and component cooling.
All of our air conditioners go through vigorous testing procedures and comply with all relevant Australian Standards, as such Fujitsu General believes our units are well tested, durable, fit for purpose, and not defective. The product is durable in its design allowing the equipment to stand up to reasonably varied Australian weather/climatic extremities. Fujitsu General cannot control the environment in which the air conditioner is to be installed and depending on the local environmental factors, the installation may require additional protection or maintenance routine to ensure the air conditioner is not affected by external influences.
How long will my air conditioner last?
In relation to the life expectancy of an air conditioner, it is difficult for us to provide product specific information as there are many factors that may impact the length of time a unit will operate as intended. Unlike the vast majority of other consumer products, air conditioners require that the equipment is selected, applied, and installed correctly to ensure correct operation and ongoing performance.
Generally, there are external influences that may affect the life span of any air conditioning equipment, with a number of variables it is difficult to predict and quantify, these influences which include but are not limited to:
Power supply reliability
Quality of installation/workmanship/equipment application at the time of installation.
Maintenance levels and frequency
Level of workmanship when the product is serviced.
Operation patterns of the unit i.e. turning on / off, cycling on / off, defrost cycles, mode changes, etc. (also impacted by the selection, physical installation space, and atmosphere conditions)
There is mould in my air conditioner, why?
Mould (also called fungi or mildew) is an organism that is found both indoors and outdoors as they are a natural part of the environment, and play an important role in breaking down and digesting organic matter. Mould spores travel through the air, and if they land on a wet or damp spot they can begin to grow.
Mould is an almost unavoidable issue in homes around Australia, as wherever there is moisture there is a high chance that bacteria and mould can form and grow. Not only can this usually occur in and around bathrooms and laundry’s etc., but it can also occur in your air conditioner.
During the cooling process of an air conditioner, the indoor coil temperature will at most times (depending on the relative humidity) be below the dew point of the surrounding air, and as a result, condensation will form on the coil. This condensation will then flow into the drain pan of the air conditioner and then out the drain pipe to the drainage point. During periods of warm weather, and taking into account water tension, the drain pan may have prolonged periods of time where water may be in the drain pan.
Air conditioners also circulate large amounts of air, the air circulated around the room carries dust, organic matter, and mould spores, in which case regular maintenance is required e.g. cleaning filters, and in some instances, more thorough maintenance is needed.
The growth of mould within an air conditioner is not a manufacturing defect, as it is an environmental issue that is controlled by regular maintenance/cleaning similar to performing regular cleaning in the bathroom to prevent mould from forming there.
To remove the mould you will need to hire the services of a professional that speciailises in the cleaning of air conditioning equipment.
What size air conditioner do I need?
To determine the capacity required for your air conditioner, a calculation needs to be performed which looks at a number of factors such as room and window size, aspect, insulation type.
How often do I need to clean my filters?
Every air conditioner should have filters installed and these filters need to be washed to maintain optimum performance. Depending on usage the recommended time frame that is recommended between cleaning your filters will vary. If you use your air conditioner daily, your filter should be cleaned at least once a month, for those that use it less often, every three months should be sufficient. Please note that the cleaner the filter, the better the performance.
Filters are installed within the unit for wall mounted, floor console and cassette type units. For duct type units, the filter would be installed in a return air grille located somewhere on the ceiling. Most filters can be cleaned by washing them in warm water and should only be reinstalled after they have fully dried. If you need further information, please contact us at [email protected]
The LEDs are flashing on my air conditioning unit, what shall I do?
We recommend firstly turning the isolation switch off on the air conditioner for at least 5 minutes which will hopefully reset the fault. If this does not work and the system is within the warranty period, please visit https://www.fujitsugeneral.com.au/fujitsu-service.
If you live in Melbourne, Sydney, Brisbane, Adelaide, Perth or Townsville, Fujitsu General has a dedicated field team that can help with your warranty needs. They can be contacted on 1300 658 840. If you are outside of these areas or want to discuss your problem, please call 1300 364 484.
If the unit is out of the warranty period, you can choose to use your own preferred license technician to diagnose and repair the air conditioner.
Review your warranty details here.
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