HELP CENTRE

FAQs: Product

My remote is not working, what can I do?

By Kyle Rafter  - May 01, 2025

Remote controllers generally have a 5 year warranty, however, there are certain things that are not covered such as water damage, damage due to drops, leaking batteries, or exhausted batteries. We find that replacing the batteries and resetting the remote controller generally resolves the issue. To organise a new remote, please contact us at [email protected] and if you believe your product is within warranty, please supply the model and serial numbers of the indoor unit. To reset the remote controller, locate the ACL button and press it for 5 seconds. Whilst the ACL button is being pressed, the display should go blank. If this does not work, please contact us on the above email address or alternatively, call 1300 364 484

Kyle Rafter 
General Manager, Product & Strategy at Fujitsu General Australia & New Zealand

Kyle has over 16 years experience within the air conditioning industry. Since joining Fujitsu General in 2015, Kyle has driven innovation and growth, leveraging his expertise in commercial business development. Passionate about cutting-edge technology, Kyle is dedicated to advancing sustainable solutions in the air conditioning sector.

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