HELP CENTRE

FAQs: Maintenance

There is an odour coming from my air con. What should I do?

By Kyle Rafter  - May 01, 2025

If you are experiencing an odour you suspect is coming from your unit, firstly check to see if your return air filters are clean and if not, we suggest removing and cleaning them to see if that resolves the issue.

You should also take into consideration the location of your unit. Your air conditioner draws in air from the space it is operating in which means that smells such as cooking food can occur if the unit is installed in, or nearby, a kitchen.

Another possible reason for potential odour is the moisture that condensates on the indoor coil can absorb smells from the surrounding environment. If it does not drain away properly and sits in the drain tray for too long, it can start to smell.

It is recommended that you have a service carried out on your air conditioner every 12-24 months (depending on the usage and environment) which can include a coil and drain tray clean/treatment.

Kyle Rafter 
General Manager, Product & Strategy at Fujitsu General Australia

Kyle Rafter - General Manager, Product & Strategy at Fujitsu General ANZ
Kyle has over 16 years experience within the air conditioning industry. Since joining Fujitsu General in 2015, Kyle has driven innovation and growth, leveraging his expertise in commercial business development. Passionate about cutting-edge technology, Kyle is dedicated to advancing sustainable solutions in the air conditioning sector.

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