Help Centre

Product

Is it possible to have less than 4 outlets for a cassette unit?

ANSWER

On certain models it is possible to only use three of the four air outlets. Please ask your installer for compatible models and information about any optional parts which may be required for this.

Product

Why doesn’t Fujitsu sell windows wall units anymore?

ANSWER

The older Window Wall units or 'Window Rattlers' as they were often referred to, use similar principles as a split system but with different technology. They are generally less energy efficient compared to a split system of the same capacity. Fujitsu focus now purely on inverter split systems as they can be up to 30% more efficient than conventional window type air conditioners.

Product

What are my options if I would like to feel Fujitsu Comfort in multiple rooms in my house?

ANSWER

There are a few options to condition multiple rooms in the same house. You could install separate split systems into each room that requires cooling or heating, you could look at an Inverter Multi system which requires only one outdoor to run up to 4 indoor units or you could consider installing a ducted system through your house. All of these options have benefits. Talk to your sales person to find out which air conditioner is best for you.

Product

What happens if I only turn 1 head on when using an Inverter Multi System?

ANSWER

Inverter Multi systems are designed to operate with any combination of indoor units running. You can run just one indoor or a combination of indoors. This is what makes inverter multi systems a good efficient option for conditioning your home.

Product

Can I have a wired controller for my air conditioner instead of a wireless one?

ANSWER

Some Fujitsu models have different control options available, in some cases you may need to buy an optional part to allow this. Please consult with your salesperson in order to find out the options that best suit your needs.

Product

Should I get a single phase or three phase Air Conditioner?

ANSWER

You should always choose your Air Conditioner according to the requirements of your room rather than just the power supply available. 3 phase Air Conditioners require a 3 phase power supply and are generally used for areas requiring a higher heating/cooling capability.

Product

Should I just replace the current machine with a new one of the same capacity or should I re-check the sizing?

ANSWER

It is always best to have an Air Conditioning specialist check your requirements as some of the factors may have changed over time. Some home appliances may require consideration and also any changes to floor plan or insulation should be considered. Please use the economatch guide on this kiosk to help you choose the right air conditioner for you.

Product

What is the difference between Sound Power Level and Sound Pressure Level?

ANSWER

Sound Pressure Levels and Sound Power Levels are both used by many manufacturers when describing the noise levels their air conditioners produce. These levels are measured differently so to make sure you pick the air conditioner to suit your needs, you should be sure to only compare figures that are the same.

Product

How do I read an Energy Label for an Air Conditioner?

ANSWER

An energy label is required for all Single Phase, Non Ducted Air Conditioners. The higher the star rating the more efficient the product is, but you should make sure Energy Label is the same layout as the one on screen to ensure it complies with current government requirements.

Product

Why do some energy labels look different?

ANSWER

As technology improves, the Minimum Energy Performance Standards or MEPS levels are increased as well. In April 2011, these levels were increased and the star rating scales were modified to allow highly efficient models to accurately display their high star ratings. For more information, please talk to your sales person to make sure you get the most efficient model to suit your requirements.

NEED HELP CHOOSING?

SEARCH BY PRODUCT CODE

FIND A FUJITSU STOCKIST

SEARCH ALL FUJITSU GENERAL

FAQs

PRODUCT MANUALS

Warranty Information

Promotions

Help centre

Find a stockist

RANGE

company

SUPPORT

Dealer support

Contact